As a leading online retailer of computer hardware and electronics, Newegg understands the importance of customer satisfaction. They have established a robust return policy that ensures their customers can make hassle-free returns and exchanges if they are not completely satisfied with their purchase. In this article, we will explore Newegg’s monitor return policy in detail, including eligibility criteria, timeframes, and the steps involved in initiating a return.
Newegg Monitor Return Porlicy
Newegg has a 30-day return policy for monitors sold and shipped by Newegg. During this time, you can return your monitor for a full refund, no questions asked. There are no restocking fees.
To return your monitor, you will need to request a return through Newegg’s website. Once you have shipped your monitor back to Newegg, they will process your refund within 10-14 business days.
There are a few exceptions to Newegg’s 30-day return policy. Monitors that have been damaged or used are not eligible for return. Additionally, monitors that are part of a special order or that have been opened and tampered with are also not eligible for return.
If you have any questions about Newegg’s monitor return policy, you can contact customer service at 1-800-397-3744.
Eligibility Criteria:
Newegg offers a generous return window of 30 days for most monitor purchases. However, it’s important to note that some monitors may have different return policies, and those specific policies will be stated on the product page. It is advisable to check the return policy associated with the particular monitor you intend to purchase.
The monitor must be in its original condition and include all original packaging, accessories, and manuals. Newegg reserves the right to reject returns that are not in compliance with these requirements or that show signs of damage or misuse.
How To Return Your Monitor at Newegg
Log in to your Newegg account and go to the “My Account” section. Under “Order History,” find the specific order containing the monitor you wish to return and select “Return Item(s).” Follow the on-screen instructions to provide the necessary details, such as the reason for the return and your preferred resolution (refund or replacement).
After submitting the return request, Newegg will review it and issue a Return Merchandise Authorization (RMA) number if the return is approved. The RMA number is essential for tracking the progress of your return and must be included on the shipping label.
Carefully pack the monitor in its original packaging, ensuring it is adequately protected. Attach the shipping label with the RMA number prominently displayed and send it back to Newegg using a reliable shipping carrier. It is recommended to use a service that provides tracking and insurance to safeguard your shipment.
Once Newegg receives the returned monitor, they will inspect it to ensure it meets the return criteria. If everything is in order, they will process your refund or replacement accordingly. Refunds are typically issued within 5-7 business days and will be credited back to the original payment method used during the purchase.
Exceptions and Additional Information:
While Newegg strives to make the return process as seamless as possible, it is important to be aware of a few exceptions and additional information related to their monitor return policy:
1. Non-Returnable Items: Some monitors may be marked as non-returnable due to their specific nature, such as refurbished or open-box items. Before purchasing, carefully review the product page to determine if the monitor you are interested in falls under this category.
2. Return Shipping Costs: Unless the return is due to Newegg’s error or a defective product, customers are generally responsible for covering the return shipping costs. It is advisable to retain any shipping receipts and tracking information until your return is processed successfully.
3. Warranty Service: If your monitor develops a defect or malfunction within the manufacturer’s warranty period, Newegg recommends contacting the manufacturer directly for warranty service. They provide a dedicated warranty information page that contains details on contacting various manufacturers for support.
Conclusion:
Newegg’s monitor return policy is designed to ensure customer satisfaction and provide a seamless return experience. By adhering to the eligibility criteria, following the proper return process, and being aware of exceptions and additional information, customers can confidently initiate returns or exchanges for monitors purchased from Newegg.